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1. Whether global free shipping or not ?

Answer :It is not global free shipping .due to Express company's different charge standard in different countries, so we just provide part of country free shipping.

2.Why i need pay remote area fees ?

Answer : Due to Express company (DHL, FedEx,UPS , EMS etc) delimit different areas as remote area based their standard. so we do not know whether your address is a remote area before we get your address information . so, if your address is remote area ,  need pay remote area fees .

3.Why my order always do not have detailed tracking information ? 

Answer: after you finished payment , we need 1-3 days handle order ,then send to Express company . Express company need check and records ,then arrange delivery . as normal, it needs 3-5 days update first tracking information . if there is no informations within 7-10 days .Please contact buyer servicer.

4.Why I need pay tax for our local Express or for local customs ?

Answer : if your local Express company charge your money ,please ask them why charging fee . and for what ?  it is very important for buyer.

About customs charging fee . no body can control , every country customs has different Import and export tariff system.

5.How many days I will receive my printer ?

Answer : normally , after update first tracking information, it needs 5-10 days .

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